Any piece of information you enter when using our website or what you send us by any other means is typically obtained and stored by us. It includes all the relevant personal information for your identification purpose, such as your complete name, contact number, postal address, email address, etc. We can also request details about your preferences for hotel rooms, and information about frequent flyers membership and the car rental program. However, it is not mandatory for you to furnish the details. It’s completely up to you whether you wish to share the details with us or not. However, some basic information will be needed for you to register with us as a member, for booking, to complete a traveler profile, for a survey or contest or sweepstakes participation, or to ask us a question, or to initiate other transactions via our website.
In case you are making a reservation request on behalf of someone else via our website, we would request personal details as well as travel preferences for that person (s). Before furnishing us with their personal details and travel preferences, you should obtain their permission, as any access to view or amend their information would be accessible only through your account.
To add to our account details, we can also regularly collect both personal and non-personal information about you from business partners, related companies, and other independent sources. Examples of information we can obtain include updated information about delivery & address, purchase history, and demographic information. In order to provide you with all the relevant content, we might use the information you provide to share with some social media providers about your respective location. It depends entirely on your privacy settings and that of your friends.
We automatically gather some information such as IP address, web browser information, and website referral details about your device whenever you visit this website. This information may also include your online activity patterns, such as all viewed trips and consequent bookings. The sole reason for automatically collecting this data is primarily to customize your experience and inhibit any fraudulent behavior.
We use confidential billing details such as the name of the cardholder, the CC number, and the expiry date to execute the travel bookings you make on our website. The other details are used by us for the following reasons: To provide you with the products and services you request to obtain travel confirmation and other updates, to manage your account effectively, including bills processing and providing travel-related updates, to communicate with you in general, to respond to your queries and comments, to compute interest in and develop our products, services, and website, to inform you of special deals & products or services that may be of interest to you, or to customize your preferences of website usage, to reward you as part of any other program you want to join, to seek information from you, including surveys, to resolve disputes, collect fees or to resolve problems, to prevent potentially prohibited/illegal activities, to implement our standard terms & conditions, which you must have been updated about at the collection point already.
We aim to offer you a convenient and user-friendly experience over our website so that you can take complete advantage of all the travel-related opportunities. One way we do this is to send you email messages containing information relevant to your travel interests. For example, if you search on our website for a flight to a certain destination and have saved your itinerary details or otherwise not booked your trip yet, we can send you an email message to remind you of your saved itinerary or a special airfare to that particular destination. We believe that these email updates can provide you with valuable information about special offers relating to travel that are available via our website. Please note that you will have the option to opt-out or choose not to accept these email messages sent by us.
We may permit independent vendors to gather information on our behalf. These vendors provide services or functions such as CC processing, customer support, business analytics, delivery of surveys, marketing, and even fraud prevention on our behalf. As it would be required to run our website functions or to promote the distribution of online ads pertaining to your interests. These independent vendors have permission to collect essential information only if it is only needed to perform its functions and is not authorized to share or use it for any other means. They will have to adhere to the standard security practices that we follow.
Our affiliated business partners with whom we either jointly offer products or services, or whose products and/or services may be provided via our website. You can always tell the involvement of a third party with a product/service that you have requested because their name will always be present with our brand name or all alone. If you wish to use these fully optional services, we can share with them information about you, such as your personal details. Please be aware that the privacy policies of these independent business entities are not regulated by us.
If you reach our website via redirection from some third party website then we may share your details with them. We have not formulated any limitations on the referring websites’ usage of your personal details and we would advise you to review the privacy policies of that website in advance.
In order to protect against legal claims or as otherwise necessary by statute, in response to the summons, court orders, or any other legal procedure for creating or exercising our legal rights. We will reserve the right to raise/waive any legal objection/right that is at our disposal in such situations.
In order to safeguard the rights, or protection of property or security of our company or this website, our customers or others and in compliance with our Terms & Conditions and other bound agreements, we conclude that it would be necessary to initiate investigations, deter or take action against illegal/suspected illegal activities.
In regards to business transactions, such as acquisition, divestiture, restructuring, or asset sales or in the unlikely event of bankruptcy.
You will be informed when personal information about you is shared with independent agencies, other than what is mentioned above, and you will get an option to prevent this data sharing from our end.
The anonymous or aggregate data such as the number of tourists who usually browse our website or the most popular hotels may be shared with independent entities, including advertisers and investors from our end. This information contains no personal information whatsoever and is used solely for the creation of content and other services which may be of interest to you.
U.S. military customers, senior citizens, patrons in the age bracket of 16-25 or those affected by bereavement, people with disabilities or severe illness may receive a discount after cancellation, refund or ticket change service fees under this policy, as detailed here:
|Category||Eligibility Requirements||Service Fees Discounts provide under the EP policy|
|U.S Military Personnel||Military e-mail address must be provided||100% discount off cancellation, refund or ticket change fees|
|Customers directly affected by natural disasters.||Natural disasters are considered major adverse events resulting from the natural processes of Earth (e.g. earthquakes, tsunamis, etc.)||100% discount off cancellation, refund or ticket change fees|
|Bereavement (Immediate family – children, siblings, parents and grandparents)||Letter from the funeral home is required||100% discount off cancellation, refund or ticket change fees|
|Senior citizens (over 65 years of age)||Driver’s license or state issued photo ID required||100% discount off cancellation and refund fees 50% discount off ticket change fees.|
|Youth (ages between 16 and 25)||Driver’s license or state issued photo ID required||25% discount off ticket change fees|
|Customers with disabilities||Doctor’s Note||100% discount off cancellation, 50% discount off refund or ticket change fees.|
|Customers with terminal illness||Doctor’s Note||100% discount off cancellation, refund or ticket change fees.|